WeBuy Ltd Return Policy
At WeBuy Ltd, customer satisfaction is our top priority. We strive to provide high-qu

ality products and excellent service. However, if you need to return a product, we offer a clear and fair return policy to make the process smooth. Please read our guidelines carefully to understand the conditions and procedures.
Important Return Conditions
Since we operate deliveries through a third-party service, customers must check the product’s quality and quantity at the time of delivery. If any issues arise, you must file a complaint within three (3) days of receiving your order.
Additionally, if you refuse to accept the delivery, a minimum delivery charge of 60 BDT will apply for online orders.
⚠️ Note: Any complaints after the product has been delivered will be more complicated to process.
Return Policy for Customers in Dhaka City
- Send the product back at your own expense.
- Once we receive the item, we will verify the issue.
- After approval, we will refund your money.
- Depending on the order, a return charge of 100-150 BDT will apply.
Return Policy for Customers Outside Dhaka
- Book a return shipment to our provided address.
- We will process the refund once we receive the parcel.
- Refunds will be issued based on product verification.
📌 All return requests must be made through our inbox. We do not accept complaints, images, or refund discussions in the comment section of our social media pages.
Complaint & Refund Timeline
- Customers must file a complaint within 3 days of receiving the product.
- We will process refunds after verifying the return request.
- The entire process usually takes 5-7 business days to complete.
Compensation Policy
We value your trust and understand your concerns regarding pricing and product quality. If you feel that a 1,000 BDT product is worth only 500 BDT, you may claim a partial refund.
How does this work?
- If we find your claim reasonable, you can receive 5-10% of the product’s value as compensation.
💡 Example: If you paid 1,000 BDT for a product but believe it is worth only 900 BDT, we may compensate you with 50-100 BDT, depending on our review.
Final Thoughts
At WeBuy Ltd, we aim to provide a fair and transparent return & refund process. Please ensure you check your product upon delivery to avoid complications. If you have any issues, reach out within 3 days so we can assist you promptly.
For any return-related inquiries, feel free to contact our customer support team via inbox. We are here to help!
🔹 Happy Shopping with WeBuy Ltd!